Feedback and Resolution

Navigating Customer Concerns and Evaluating Our Service

We value your feedback and are committed to addressing any concerns you may have. Our aim is to provide exceptional service, and your input is invaluable in achieving that goal.
Learn more about our process for handling customer concerns and escalations, as well as how you can rate the quality of our service. Your opinion matters to us, and we strive to continually improve based on your valuable feedback.

Customer Care & Support:

For prompt assistance, please reach out to our dedicated customer care team through the following channels: phone, email, or WhatsApp. Ensure you have your account number readily available for swift service.

Turnaround Time:

Our team strives to address both account and general queries efficiently. Depending on the complexity of the request, you can expect a response within 24 to 96 working hours.

Resolution Notification:

Once your customer care request has been successfully addressed, you will be promptly contacted via telephone or in writing.

Escalations:

If you feel that your inquiry has not been satisfactorily handled, we encourage you to contact our escalations team at customercare@activefibre.co.za.

Your Feedback Is Valuable:

We prioritise your satisfaction and welcome your feedback on the service provided. Share your thoughts with us by clicking the link below: www.activefibre.co.za/cssurvey