Account Management

Account Reinstatement: Steps to Regain Access and Resume Connectivity

Clear Outstanding Amounts:

Ensure all outstanding payments related to your account are settled.

Contact Active Fibre:

Send an email to accounts@activefibre.co.za or call their accounts department at 010 110 0595 during their operating hours (8am to 5pm on weekdays).

Provide Necessary Information:

Be prepared to provide relevant details about your account, such as your account number or any other identifying information.

Wait for Reactivation:

Once you’ve contacted Active Fibre and settled any outstanding payments, they will typically reactivate your service within 24 to 48 hours.

By following these steps, you can swiftly reinstate your account and regain access to your Active Fibre services.

Account Cancelation Process

To initiate the account cancellation process, we kindly request that clients submit a written cancellation request to accounts@b2e.co.za. Please be aware that a 30-day calendar notice period will be applicable.

For further details regarding the cancellation process and associated terms, we encourage clients to refer to our Terms and Conditions. Alternatively, you may reach out to our dedicated accounts department for any additional assistance.