Mastering your equipment: A Guide to Optimising Router Performance

Routers Installation Guide

To ensure a seamless connectivity experience, we’ve streamlined the process for router installation. Here’s how it works:

Delivery by Courier:

All routers are delivered to customers via courier service.

Self-Installation:

Self-installation is required, and it’s easier than you might think.

Contact Technical Support:

Once the router arrives at your residence, please contact our technical support team.

Guided Setup:

Our experts will guide you through the process of plugging in the router and setting up your wireless password for remote access, all over the phone.

Important Note:

Please keep in mind that Active Fibre specifically provides internet connectivity. If you experience any issues with your Wi-Fi signal strength, additional equipment may be required (such as additional hardware), which can be arranged for your account.

Safeguarding Your Network: Vital Information for Enhanced Security

It’s crucial to set a strong Wi-Fi password and use encryption protocols like WPA2 or WPA3.

Remember, the speed and reliability of your Wi-Fi connection can be affected by factors like distance from the router, obstructions, interference from other electronic devices, and the capabilities of your router and devices.

Regularly updating your router’s firmware and placing it in a central location can help maintain a strong connection.